What we do

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We bring people together to think, to connect, to be strong.
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Effective juries

Thinking about organising citizen juries?

To understand what your community really thinks about an issue, I am convinced by the evidence that a citizen jury delivers in spades.

We often hear people talking about issues that are sometimes politicized - and they don't have access to good quality information to inform their opinions. This is the particular merit of a citizen jury. The organisers have a responsibility for providing good quality evidence before asking the citizens to come to consensus with a view on the question before them.

To organise a jury, firstly you have a question. You are interested in a topic and you want to know what your community thinks about it. Then you need to consider what the community needs to know about the topic to be well-informed. This might include information about population health, ethics, data, technology, science - depending on your question. You also need local advice to ensure that your jury is going to work for your community. How should you present your evidence? What experts are available to speak to their part of the evidence?

How you recruit your jury is important, there are many considerations here. Do you commission a social research company to recruit for you? There may be a few options available. You need a venue, and considerations of timing and budget are crucial. It's complex but it has an evidence base which will ensure you succeed.

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Effective facilitation

Facilitation that brings people together

Facilitation makes a difference. A disparate group of people have so much potential to learn from each other. It's important that facilitation - expert facilitation - is used to ensure an environment where people feel safe and able to make their own unique contribution. When this happens the result for the participants is to have the experience of being respected, being heard and feeling their own potential and collective intelligence.

“I love being with a diverse group and hearing their experiences and responses. I am always learning and feel excited when I witness them coming to consensus about complex health issues.”
Dr Coralie Wales
Coralie Wales
Facilitator
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Enabled people

Enable your people to build community partnerships

I use a garden metaphor when I talk about sustainable teams.

There is complexity involved in bringing life to a beautiful practical garden, and it is the same with building sustainable teams in a complex world. There are great resources in our teams, but knowing what excites those people, what the conditions are for them to thrive - is crucial to sustaining a vibrant and beautiful garden - I mean team!

We can mentor your community-facing teams and build their capability to partner and learn from your community.

Health workers and community members talking around a round table
Effective communication

Build customer-focused communication

Do you get the most out of your communication with consumers? The variable levels of literacy, cultural background and other diverse features of the people you are important in your work means that you might see blank faces when you should be seeing interest.

The language you use is important, but it's not the whole story. What is your main message? What else does the customer need to know for your work with them to be effective? How do I deliver that message? How do I make sure that my communication is effective and supporting the central purpose behind our relationship?

We have worked with hospitals, medical practice, and other healthcare providers to support them to deliver communication that is highly effective and rewarding. There are techniques we use that are fun, evidence-based and effective.

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First Nations partnership

Partnerships with First Nations people

Partnerships don't just happen. We have to know, understand and trust each other over time before we can confidently talk about partnership. First Nations communities are diverse, like any group of humans there are similarities and differences. What is underpinning all in the First Nations communities is that they have ancestors who go back tens of thousands of years. That this culture has survived is an indicator of how successful the oral tradition is. Working with First Nations people continues to teach me about the complexity of that culture and the importance of respecting the ways of the ancestors.

There are tons of resources out there - but the most important of all is your ability to look within yourself and not assume that you "know" it all. There are more and deeper lessons that we soak up when we are open-hearted and come from a position of understanding our own ignorance. This is not our "fault". It is what happened in Australia for generations. Many generations including mine since colonisation weren't taught about the original history of our shared part of planet Earth, like we learned about British history. I am grateful that some of the original history is coming through in the experiences of younger Australians now.

I believe that until we recognise and acknowledge that post colonial history, warts and all, we cannot move on. Let's learn from and build our relationships so we can progress as a nation.

Real relationships are at the heart of real partnerships.

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Cultural diversity partnership

Partnerships with culturally diverse communities

Working in Western Sydney for nearly a decade has given me so much. So many friends with diverse backgrounds and stories that are important to hear and learn from. For us who are working with people from culturally diverse backgrounds, the power of listening to stories is well understood and respected.

Many friends whose ancestry comes from many different parts of the globe share stories about living in countries with health systems vastly different from Australia. For some, trust is an issue. Trust in government can be problematic, based on past experiences.

In extreme circumstances, when people are forced to migrate to escape danger, refugee experiences can be traumatic.

Partnerships start with relationships, and building relationships into partnerships takes time and trust. We share the big-picture goal and recognise that there are smaller objectives that each in the relationship values. Good partnership-building requires that - where possible - we accommodate the other's objectives along the way.

Ultimately, building trust is about earning trust. How we behave, how we respond, how we deliver, doing - not just saying that we will do something - is central.

Contact

Let's talk about what you need.

Call +61 497 854 018 or email hello@coraliewales.com.au.

Talk to Coralie ->