Do you get the most out of your communication with consumers? The variable levels of literacy, cultural background and other diverse features of the people you are important in your work means that you might see blank faces when you should be seeing interest.
The language you use is important, but its not the whole story. What is your main message? What else does the customer need to know for your work with them to be effective? How do I deliver that message? How do I make sure that my communication is effective and supporting the central purpose behind our relationship?
We have worked with hospitals, medical practice, and other healthcare providers to support them to deliver communication that is highly effective and rewarding. There are techniques we use that are fun, evidence-based and effective.